سياسة الاستبدال و الإسترجاع

Return and Exchange Policy for T-shirts and Hoodies / Return and Exchange Policy / 1- The consumer has the right to exchange the product presented to him by the store within two days from the date of receiving the product, and he does not have the right to exchange the product after two days. 2- To exchange the product, the product must be in good condition and the consumer must not have used the product in any way, and the store has the right to inspect the product before exchanging it to ensure its safety. 3- The consumer bears the cost of shipping if he wants to exchange the product, and in international exchange, the consumer bears all shipping costs and delivering the product to the shipping company. 4- The product must be in its original condition with all its accessories. The consumer does not have the right to exchange the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. 3- The exchange does not include discounted products. 4- The exchange does not include seasonal products (National Day, Foundation Day). *Please contact via WhatsApp (0550357951) if you wish to exchange or return, clearly stating the order number and the size to be exchanged. Return Policy: 1- The consumer has the right to return the product presented to him by the store within one day from the date of receiving the product. 2- To return the product, it must be in good condition and the consumer must not have used the product, and the store has the right to inspect the product before returning it to ensure its safety. 3- The consumer bears the costs of the return process, and in the case of international return, the consumer bears all shipping costs and delivering the product to the shipping company. 4- The product must be in its original condition with all its accessories. The consumer does not have the right to return the product in the following cases: 1- If the product was manufactured based on the consumer’s request or according to specifications he set, except for products with a defect or that violated the specifications set by the consumer. 2- If a defect appears in the product due to poor handling by the consumer. 3- The return does not include discounted products. 4- The return does not include seasonal products (National Day, Foundation Day). Please contact via WhatsApp if you wish to exchange or return, clearly stating the order number. Sahaba Store is not responsible for damages that occur to the shipment due to shipping, and the customer must check the shipment before signing for receipt and not accept it if it is damaged. Delivery / via SMSA or a courier within Riyadh on the same day for 40 riyals. Shipping duration is from 3 to 7 days excluding weekends. Return and Exchange Policy for Abayas Due to the nature of our store and because the products are tailored to order, these products are not eligible for exchange or return unless there is an error in the order or sizes, and this error is caused by the store (knowing that any increase or decrease in sizes less than 1 inch is not considered, as it is normal in sewing). Delivery time is from 5 to 10 days. The store must be contacted within 48 hours of receiving the order. Errors such as receiving a completely wrong product that contradicts the order are to be returned immediately, and the customer decides whether to receive the correct product or a full refund. If the product is received with a sleeve error, only the sleeve will be modified, and the abaya will not be fully re-sewn. If the product arrives with a manufacturing defect, the customer must provide clear photos within 48 hours. If the product arrives with something different from the order and can be modified, it will only be modified and the amount will not be refunded. If the error is from the customer, the customer bears the costs of modification and shipping. If the order is not received, the customer bears the shipping costs.